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Terms & Conditions

🏨 Terms & Conditions – Emperor Resort by Bugis

By accessing and using this website or making a reservation, you acknowledge that you have read, understood, and agreed to be bound by the following Terms and Conditions.

1. Operator & Scope

Emperor Resort by Bugis (“the Resort”) operates this website and provides accommodation and related services at Tioman Island, Malaysia. These terms govern all bookings, stays, and interactions with the Resort.

2. Booking & Payment

  • Bookings can be made online or in person.

  • All bookings must be secured with a valid credit card or full payment.

  • Full payment is required upon check-in, unless otherwise stated. We accept credit/debit cards or cash.

3. Check‑in & Check‑out

  • Check-in: From 2:00 PM to 3:00 PM. Late arrivals are subject to availability.

  • Check-out: By 12:00 PM (noon). Late check-outs may incur additional charges and must be requested in advance.

4. Taxes & Additional Charges

  • A Tourism Tax of MYR 3 per room per night will be charged at check-in (for non-Malaysian guests).

  • Baby crib rental is MYR 150 per day upon request.

  • Additional fees may apply for extra persons or special services, as outlined in the booking.

5. Deposit & Incidental Charges

The Resort may require a refundable deposit upon check-in (by cash or card) to cover incidental charges.

6. Children & Extra Bed Policy

  • Only guests aged 15 and above are allowed to check-in.

  • Extra beds or rollaways are subject to availability and may incur extra charges.

  • Baby cribs are available upon request and subject to fees.

7. Special Requests

  • Requests for early check-in, late check-out, or specific room arrangements are subject to availability and are not guaranteed. Additional fees may apply.

8. Pets Policy

  • Pets are not allowed in any rooms or resort areas.

9. Facilities Usage

  • Access to pool and beach facilities is available from 10:00 AM to 10:00 PM.

  • Smoking is allowed only in designated areas. A cleaning fee will be imposed for violations.

10. Identification & Security

Guests must present a valid ID or passport and a credit/debit card or cash deposit at check-in. This is required for verification and potential incidental expenses.

11. Cancellations & Resort-Initiated Changes

The Resort reserves the right to cancel or modify reservations in the event of unforeseen circumstances (e.g. renovation, natural disaster). Guests will be offered a full refund or alternative dates.

12. Guest Responsibilities

Guests are expected to maintain good conduct and take care of Resort property. Any damage caused will be charged to the responsible guest.

13. Liability Disclaimer

The Resort is not responsible for any loss, theft, or injury, unless directly caused by gross negligence of the management. All accidents must be reported immediately to the front desk.

14. Privacy Policy

Personal information collected is protected in accordance with our Privacy Policy and will not be shared except for booking administration or legal compliance.

15. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be resolved under the jurisdiction of Malaysian courts.

16. Updates to Terms

The Resort reserves the right to modify or update these Terms & Conditions at any time. All changes are effective immediately upon being published on this website.

Contact Us
For any inquiries regarding these terms, please reach out to us:

  • 📧 Email: emperorresortbybugis@gmail.com

  • đź“ž Phone: +60169777444